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Practice Name:
Lumbry Park Veterinary Specialists
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Design Award for:
President’s Award: Outstanding Working Environment
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Q1. What were you trying to achieve/what was your overall goal?
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A1. To create a referral centre where we could have a unified team, a
collegiate atmosphere and that was an enjoyable place to work.
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Q2. What were the 3 most important factors included in your practice
design?
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A2. 1. Ensuring ease of intra-practice communications
2. A professional hospital
focussed on clinical excellence
3. A humane place to work.
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Q3. Did you use and architect? If not why not?
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A3. Yes, and they were very helpful & insightful.
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Q4. Why did you decide to undertake the project?
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A4. This was CVSs’ next step to provide full UK referral cover.
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Q5. Did you keep within your budget? If not by what percent did you
exceed your budget?
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A5. The budget was largely adhered to.
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Q6. With hindsight, what would you do differently?
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A6. We would have given more consideration to future-proofing!
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Q7. How has this changed your business?
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A7. This was a new venture, so it has helped us attracted a first-class
team.
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Q8. What has winning the Design Award meant to you?
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A8. It was a great uplift for
the team. We are proud of where we work; it was nice to get such a valued
external validation.
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Q9. Was the project very stressful? What was the most stressful
situation?
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A9. Isn’t every project?
The lack of proper communication between the contractors and ourselves
was a particular annoyance.
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Q10. What parts of the project went as you expected and what parts did
not?
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A10. We achieved the hospital we
set out for, it just took us a bit longer than it should have!
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Q11. Did you use a project manager or did you manage the project
yourself?
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A11. We used a CVS in-house project manager.
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Q12. What features are particularly important to you?
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A12. We’re proud of our
feline-friendly design, the welcoming reception and the use of space.
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Q13. Are you and your staff pleased with the results?
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A13. Thrilled! Come and have a look around!
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Q14. Are your clients pleased with the results?
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A14. We hear nothing but positive comments.
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Q15. What tips do you have for others contemplating a building
/refurbishment project?
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A15. Get as much staff involvement as possible, a proper dedicated
project manager and remember – it will take you longer than you think it
will!
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